Delcampe Sync Support

We're here to help you get the most out of your Delcampe Sync plugin. Choose from the support options below or browse our quick answers.

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Documentation

Comprehensive guides for installation, configuration, and usage.

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FAQs

Quick answers to common questions about Delcampe Sync.

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Email Support

Get personalized help from our support team.

Contact Support

Quick Answers

How do I activate my license?

Navigate to Delcampe → License in your WordPress admin, enter your license key, and click "Activate License".

Why aren't my products syncing?

Check these common issues:

Verify your API credentials in Delcampe → Settings
Ensure products have proper SKUs and are in stock
Check the sync queue for any error messages
Confirm your Delcampe seller profile is active

How do I update the plugin?

With an active license, updates appear automatically in your WordPress admin under Dashboard → Updates. Simply click "Update" when a new version is available.

What PHP version is required?

Delcampe Sync requires PHP 7.0 or higher. We recommend PHP 7.4 or 8.0 for best performance.

Is the plugin compatible with WooCommerce HPOS?

Yes! Version 1.9.0.0 and later are fully compatible with WooCommerce High-Performance Order Storage (HPOS).

Common Error Messages

License Key Invalid

This usually means:

The license key was typed incorrectly (check for extra spaces)
The license is not valid for your domain
The license has expired

API Connection Failed

To resolve:

Verify your Delcampe API credentials
Check if your server can make outbound HTTPS connections
Ensure your IP isn't blocked by Delcampe

Still Need Help?

If you can't find the answer you're looking for, our support team is ready to assist you.

Email: [email protected]
Response Time: Usually within 24-48 hours
Include: Your license key, WordPress version, and error messages

Email Support

Before Contacting Support

Please have the following information ready:

Your license key
WordPress version
WooCommerce version
PHP version (found in Delcampe → Settings → System Info)
Any error messages you're seeing
Steps to reproduce the issue

Plugin Info Documentation SOS Tech Home