Introduction

SOS Technical Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

We are a Canadian company based in New Brunswick, and we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Information You Provide

Account Information: Name, email address, phone number, mailing address
Billing Information: Payment card details (processed securely via Square), billing address
Domain Registration: Contact information required by ICANN for domain registration (WHOIS data)
Support Communications: Information you provide when contacting us

Information Collected Automatically

IP addresses and browser information for security purposes
Service usage logs
Cookies for session management

How We Use Your Information

To provide and maintain our services
To process transactions and send billing information
To communicate with you about your account and services
To respond to support requests
To comply with legal obligations
To detect and prevent fraud or abuse

Data Storage and Security

Your data stays in Canada. Our servers are located in Canada, and we do not transfer your personal information outside of Canada except where required for specific services (such as international domain registration).

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, firewalls, and access controls.

Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

Service Providers: With trusted third parties who assist in operating our services (payment processors, domain registrars)
Legal Requirements: When required by law or to protect our rights
Domain Registration: WHOIS information as required by ICANN (with privacy protection options available)

Your Rights

Under Canadian privacy law, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information (subject to legal retention requirements)
Withdraw consent for marketing communications

Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our website.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Phone: (506) 910-5547
Address: 11 Barbara Street, Hampton, NB E5N 5P3, Canada